Customer Experience Advisor Member

Alma Tait

Active Term: 06/2025 - 05/2026

Areas of Expertise

• Your Customers, Their Experience Journey
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building
  
• Customer Experience Functional Alignment
  
• Accelerate & Improve Decisions with Data
  
• Customer Experience in your Organization-Navigating Politics of Change

Training Manager

SteadyMD

Alma Tait is a seasoned healthcare operations and training leader with a strong background in clinical program development, provider onboarding, and customer experience strategy. At SteadyMD, she leads cross-functional initiatives that enhance patient care, streamline digital health workflows, and empower clinicians through robust training systems.

Alma collaborates with implementation teams, technology partners, and clinical leadership to ensure the effective use of technology platforms in delivering high-quality care. With a passion for telehealth and the meaningful impact it brings to patients, she offers practical insights into fostering better customer outcomes by preparing clinicians to navigate diverse care programs with confidence—all in service of delivering patient-centered, high-quality care.

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