Customer Experience Advisor Member

Bjorn Fjordholm

Active Term: 01/2025 - 01/2026

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building
  
• Customer Experience Functional Alignment
  
• Accelerate & Improve Decisions with Data
  
• Customer Experience in your Organization-Navigating Politics of Change

Director od Customer Service

Avis Budget Group

With over 30 years of experience, Bjørn brings considerable expertise in both government and private sectors, including several Fortune 100 clients. During his career he’s held key leadership roles with Avis Budget Group, American Express, Alorica, General Dynamics Information Technology, AOL and the American Red Cross. He has an MBA from the University of Phoenix, as well as various professional certifications.

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