Customer Experience Advisor Member

Bob Wald

Active Term: 09/2024 - 09/2025

Areas of Expertise

• Customer-Focused Innovation
  
• Accelerate & Improve Decisions with Data
  

CTO

In-Knowvation

Bob Wald is renowned as a trailblazer in technology innovation & strategy, bringing over 2 decades of proven expertise in conceiving, developing, & managing cutting-edge solutions that transcend industry boundaries. His track record of driving meaningful advancements in R&D, intellectual property (IP) commercialization, & complex program management reflects a rare fusion of technical brilliance, strategic acumen, & emotional intelligence.

Bob’s highlights include success in tech startups across 55 market segments on 2 continents: 4 were acquired by Gartner ($11M), OpenTV ($42M), EMC ($230M) & Lexmark ($280M), & 1 went public with an $250M IV (SOLE Product Line Manager).  He was on the founding team of the DOCSIS cable modem world standard that created over $30B in new wealth (CableLabs) and designed/managed/deployed a €350M telecom platform into 17 European countries while co-founding a pan-European board with €2B of purchasing authority (Gartner).

Bob served as Moderator for “Automation to Improve the Customer Experience” workshop at the SCTE Cable-Tec Expo22 national conference. He led a "digital transformation" contract to define & create a holistic view of customer service to create cost savings & serve as a platform for growth & predictive analytics. He also significantly enhanced customer interaction with Contact Center, CRM & online delivery systems & demonstrated new ECM SW functionality to customers to gather input for changes. Last he coordinated a newly created customer advisory board including a Fortune 100 CIO-only retreat in Beaver Creek, CO to define & prioritize NPD within areas of excellence (current & envisioned).

Bob is a proud Eagle Scout & has helped train over 20 other Eagle Scouts. He turned down a West Point Military Academy appointment to play major college football, & has 2 engineering degrees, both with AI minors. He lives in Shawnee, KS with his wife Susan enjoying their 2 children in college and their 2 dogs.

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