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  • Home
  • Fast-Track Programs
    • Operational Readiness for First Responders: OUD
    • Operational Readiness for Police Officers: OUD
  • Mastery-Track Programs
    • Customer Experience
    • Women in Leadership
  • About
    • Advisor Experience
    • FAQ
    • Visit OU Outreach
  • Register & Pay
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  • Home
  • Fast-Track Programs
    • Operational Readiness for First Responders: OUD
    • Operational Readiness for Police Officers: OUD
  • Mastery-Track Programs
    • Customer Experience
    • Women in Leadership
  • About
    • Advisor Experience
    • FAQ
    • Visit OU Outreach
  • Register & Pay

Customer Experience Advisor Member

Brian Gooden

Active Term: 04/2025 - 03/2026
The University of Oklahoma Customer Experience Advisor Badge.
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Areas of Expertise

  • Your Customer Experience Strategy
  • Accelerate & Improve Decisions with Data
  • Customer Experience in your Organization-Navigating Politics of Change

General Manager

Apache Casino Hotel

Brian G. is a renowned General Manager in the casino industry, celebrated for his exceptional leadership and transformative approach. 
 
With a career spanning two decades, Brian has driven success in numerous high-profile casino operations across the United States, including the esteemed Apache Casino Hotel. His strategic acumen generated over $100 million in revenue, conducted over one hundred All Hands meetings, and provided leadership to more than 1,000 casino team members. 
 
Brian’s educational foundation in business and management, combined with hundreds of hours of leadership research and his extensive experience—ten years at the executive level—positions him as a thought leader in the casino sector. He contributes his practical knowledge as member of the Oklahoma State University Spears School of Business Tribal Steering Committee and Advisor to the University of Oklahoma Customer Experience Program.
 
His expertise and insights were featured in several reputable media platforms like 7 News ABC in Lawton, OK and spotlighted in Magic in the Room, Casino Update and multiple other podcasts. 
 
As leader, Brian empowers emerging casino leaders to regain control and boost courage and confidence.
 
He can help any emerging leader feeling disengaged or seeking to elevate their leadership skills, on their pathway to unparalleled success.

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Contact Us

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The University of Oklahoma
College of Continuing Education
1700 Asp Ave.
Norman, OK 73072
Phone: 405.325.6362
www.ou.edu
outreach.ou.edu
Eric Taylor - Customer Experience Program Manager
Email: [email protected]
Phone: 405.296.4774 ext. 841

Mackenzie Parrish - Women in Leadership Program Manager
Email: [email protected]
Phone: 405.296.4774 ext. 842

Jodi Sporn - Operational Readiness Program Manager
Email: [email protected]
Phone: 888.845.4131
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