Customer Experience Advisor Member

Don Jacobson

Active Term: 02/2025 - 01/2026

Areas of Expertise

• Your Customer Experience Strategy
  
• Customer First Culture

President

SMI - Spring Manufacturers Institute

George Donald Jacobson III  or simply Don to his friends and colleagues is a seasoned expert in the manufacturing sector, boasting over 20 years of experience in building and leading businesses. Renowned for his leadership acumen, Don has made significant contributions on local, national, and international boards, establishing himself as a prominent figure in the industry.

​His expertise is particularly evident through his current role as President of the Spring Manufacturers Institute (SMI), where he has been instrumental since 2017 in supporting and educating North American precision spring manufacturers. Under his guidance, SMI addresses critical industry issues such as quality, design, materials, technology, and government regulations, fostering competitiveness in global markets.

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