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  • Home
  • Fast-Track Programs
    • Operational Readiness for Corrections: OUD
    • Operational Readiness for First Responders: OUD
    • Operational Readiness for Police Officers: OUD
  • Mastery-Track Programs
    • Customer Experience
    • Women in Leadership with AI-Driven Engagement
  • About
    • Advisor Experience
    • FAQ
    • Visit OU Outreach
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  • Home
  • Fast-Track Programs
    • Operational Readiness for Corrections: OUD
    • Operational Readiness for First Responders: OUD
    • Operational Readiness for Police Officers: OUD
  • Mastery-Track Programs
    • Customer Experience
    • Women in Leadership with AI-Driven Engagement
  • About
    • Advisor Experience
    • FAQ
    • Visit OU Outreach

Customer Experience Advisor Member

Heather Wilson

Active Term: 09/2025 - 08/2026
The University of Oklahoma Customer Experience Advisor Badge.
Picture

Areas of Expertise

  • Customer First Culture

CEO & Founder

SagePros

I lead organizations through transformation—aligning people, culture, and operations to deliver measurable results. Across my career, I’ve guided large teams through complex change, built scalable talent strategies, and strengthened cultures that enable people to perform at their best. Whether unifying multi-location operations, launching enterprise-wide learning programs, or advising executives on organizational effectiveness, I focus on turning strategy into sustainable impact. I am a certified PHR and SHRM-CP professional with a strong record of board leadership and community engagement. I am a proud alum of Leadership Edmond (Class 36) and Leadership Oklahoma (Class 37).

My CliftonStrengths: Relator, Strategic, Restorative, Belief, Responsibility
DiSC: The Initiator (Di) brings action, results and enthusiasm.
Predictive Index: Maverick

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Contact Us

Please reach out to the Program Manager if you wish to confirm any LinkedIn outreach. Our program is supported by a dedicated marketing team helping us identify great candidates.
The University of Oklahoma Logo.
The University of Oklahoma
College of Continuing Education
1700 Asp Ave.
Norman, OK 73072
Phone: 405.325.6362
www.ou.edu
outreach.ou.edu
Eric Taylor - Customer Experience Program Manager
Email: [email protected]
Phone: 405.296.4774 ext. 841

Mackenzie Parrish - Women in Leadership with AI Driven Engagement Program Manager
Email: [email protected]
Phone: 405.548.0220

Emily Brooks - Marketing Research Assistant
Phone: 405.548.0220

Jodi Sporn - Operational Readiness Program Manager
Email: [email protected]
Phone: 888.845.4131
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