Customer Experience Advisor Member

John Walker

Active Term: 12/2025 - 12/2026

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building
  
• Customer Experience Functional Alignment
  
• Accelerate & Improve Decisions with Data
  
• Customer Experience in your Organization-Navigating Politics of Change

John Walker is a Customer Experience Quality Manager at Chase Travel, leading teams focused on CX strategy, process improvement, and agent coaching. He holds a BS in Business Leadership and Biblical Studies, supported by additional certifications in leadership, project management, and coaching.

With more than two decades in customer experience, operations, and leadership development, he specializes in building scalable quality programs, transforming feedback into actionable insights, and developing high-performing teams. He is also pursuing advanced study in machine learning and AI strategy to support the next generation of CX innovation.

As an advisory board member for the OU Customer Experience track, he brings a practitioner’s perspective shaped by real-world contact center operations, emerging AI technologies, and a long-standing passion for helping people grow into better versions of themselves.

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