Customer Experience Advisor Member

Mary Brodie

Active Term: 07/2024 - 07/2025

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer-Focused Innovation
  
• Principles of Customer ​Relationship Building
  

Founder, Digital Experience Strategy Consultant

Gearmark

I am a digital experience strategist and founder of Gearmark, helping companies create memorable digital customer experiences for over 20 years. From apps to content strategy to lead gen programs, I have helped companies achieve results that contribute to the bottom line. But achieving great results takes a great team that works well together. My work extends into team dynamics and internal processes.

I believe that the internal employee experience of a company is just as important as the customer experience it creates. I attended MIT, graduated from Simmons College with a BA and MA, and recently graduated from IE University in Madrid with an Executive Masters in Corporate Communication.

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