Customer Experience Advisor Member

Michael Lee - Leister

Active Term: 02/2025 - 01/2026

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer-Focused Innovation
  
• Principles of Customer ​Relationship Building
  
• Accelerate & Improve Decisions with Data

Principal Business Architect

Kitestring Technical services

Michael Leister is a seasoned retail business and technology leader with a deep expertise in leveraging retail technology to enhance customer experiences and streamline store operations. 

As Principal Business Architect at Kitestring, he has transformed retail operations for enterprise clients by driving the selection and deployment of optimal POS hardware and software solutions. His strategic approach to procurement, vendor partnerships, and contract negotiations has led to significant cost savings, improved operational efficiencies, and better alignment with long-term business goals.

With a background that spans leadership roles at Amazon, NCR, and Sam’s Club, Michael has managed large-scale technology rollouts, including the deployment of self-checkout systems, mobile POS solutions, and cloud-based retail infrastructure. His ability to analyze data, identify trends, and implement innovative technology solutions has consistently resulted in enhanced customer experiences and operational success for major retailers.

Michael’s extensive experience in program and project management, combined with his military leadership background, enables him to drive complex initiatives with precision. He is passionate about using emerging technologies to optimize the in-store experience and create seamless, efficient retail ecosystems.

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