Customer Experience Advisor Member

Richard Halter

Active Term: 09/2025 - 08/2026

Areas of Expertise

• Your Customer Experience Strategy
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building
  
• Customer Experience Functional Alignment
  
• Accelerate & Improve Decisions with Data

President

Global Retail Technology Advisors

1995 Created the first online credit card authorization 
2010 Architected first native omnichannel POS
for 20 years was chief technical architect for Association for Retail Technology Advisors
Published version 2 of book ARTS for Retail (Kindle edition)
Trained Tier 1 companies all over the world on retail technology 
Created over 60 YouTube videos on retail (https://www.youtube.com/user/richardthegeek/videos)

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