Customer Experience Advisor Member

Richard Shipley

Active Term: 09/2024 - 09/2025

Areas of Expertise

• Customer Experience Functional Alignment
  
• Accelerate & Improve Decisions with Data
  

Continuous Improvement Program Manager

TVH Parts Co.

Richard Shipley has spent most of his professional life supporting organizations of various scale. Growing up in a family business he learned early that good processes make customer relationships much easier. Since then, he has spent most of his career helping organizations work through their day to day operations to better meet the needs of their teams and their customers. In recent years he has worked with teams globally to improve their processes by understanding the voice of the customer and remove waste through continuous improvement.

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