Customer Experience Advisor Member

Scott Toren

Active Term: 07/2025 - 06/2026

Areas of Expertise

• Your Customers, Their Experience Journey
  
• Customer First Culture
  
• Accelerate & Improve Decisions with Data
  
• Customer Experience in your Organization-Navigating Politics of Change

Customer Success Manager

Kiewit

Scott Toren is a Customer Success Manager at Kiewit Technology Group, where he brings almost 15 years of experience driving process improvement and operational excellence in the engineering and construction industry. With a background spanning quality control, document management, and internal consulting, Scott specializes in aligning technology with customer needs to deliver measurable outcomes.

He holds certifications in Lean Six Sigma and Quality Auditing and is passionate about practical, relationship-centered approaches to customer experience. As a member of the Customer Experience Advisory Board, Scott is committed to advancing meaningful, real-world applications of CX principles across diverse industries.

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