Customer Experience Advisor Member

Sean Fleming

Active Term: 07/2025 - 06/2026

Areas of Expertise

• Your Customers, Their Experience Journey
• Customer First Culture
  
• Principles of Customer ​Relationship Building
• Accelerate & Improve Decisions with Data
• Customer Experience in your Organization-Navigating Politics of Change

Client Performance Manager - Senior Sales Engineer

Spiers New Technologies

Sean Fleming is a dynamic leader whose career spans technology, customer service, and operational strategy. With a foundation built over 29 years at Verizon, Sean excelled in roles ranging from engineering and broadband product support to technical customer service and quality management across multiple states. His work consistently focused on transforming service challenges into loyalty-building experiences, driving customer satisfaction and operational excellence. Following his tenure at Verizon, Sean joined Paycom in Oklahoma City, where he led the Client Services organization through a period of remarkable growth and change. Under his leadership, the team achieved top marks in client retention, first call resolution, and Net Promoter Score while successfully transitioning 430+ employees to remote work during the pandemic. Sean’s journey continued at Cox Automotive’s Spiers New Technologies (EV Battery Solutions), where he served as a Client Performance Manager and Senior Sales Engineer. In this role, he has managed multimillion-dollar relationships with global automotive OEMs, developing and executing second-life EV battery programs focused on repurposing, resale, remanufacture, and recycling. His work bridges technical innovation with sustainable operations, and client product strategies. Beyond his professional achievements, Sean is a dedicated father of three, finding joy in time spent with his teenage and young adult children. An avid sports enthusiast, he plays, coaches, and watches soccer, enjoys golf, and follows football, basketball, and baseball. He lives by three guiding principles: Communicator, Collaborator, Competitor—skills he teaches and models to inspire excellence in customer experiences. With a Bachelor of Science in Electrical Engineering from Howard University, an MBA from Keller Graduate School of Management, and a Lean Six Sigma Green Belt, Sean continues to lead with empathy, strategy, and a commitment to service.

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