Customer Experience Advisor Member

Toni Parks-Payne

Active Term: 09/2024 - 09/2025

Areas of Expertise

• Your Customer Experience Strategy
• Your Customers, Their Experience Journey
• Customer First Culture
• Customer Experience in your Organization-Navigating Politics of Change

Vice President - Human Resources and Employee Service

Chesapeake Energy

Toni Parks-Payne is the Vice President of Human Resources and Employee Services at Chesapeake Energy, where she oversees Chesapeake’s human resources team and all of its functions – including talent management, benefits & compensation administration, HR business partners, employee relations, payroll and data management teams, along with the company’s on-site restaurants, corporate fitness center, child development center, mailroom, fleet, travel, employee recognition, records center and travel department. 

She has studied Public Relations, Kinesiology and Wellness Management/Exercise Science and holds a bachelor’s from K-State University and master’s from UCO. She also holds her Professional in Human Resources (PHR) certification.

---